How to capture and send screenshots and screen recordings

Step 1: Capture your Screen

When troubleshooting Property Vision, our support team may ask you for a screenshot or screen recording to see exactly what is happening on your device. Because the exact steps to capture these files vary by device and operating system, we've compiled links to some of the most popular manufacturer’s instructions below:

• Apple: Take a screenshot or Record your screen

• Samsung: Take a screenshot or Use the Screen recorder feature

• Google Pixel: Take a screenshot or Record your screen

Step 2: Send Your Files

Once you’ve captured your screenshot or screen recording, follow the instructions below to email those files to our support team:

1. Begin by composing a new email message and enter Inspectorinfo@cotality.com as the recipient.

2. Fill out your name, business phone number, and the email address associated with your Property Vision account.

3. Attach your captured screenshots or screen recordings to the email.

4. When you're finished, send the email.